FAQS

We respond to messages in the order in which they are received, and we make every effort to respond as soon as possible. Typically, we respond within 24 hours of receiving a message.

Because our warehouse personnel pack and send your item within 24 hours of receiving it, it is not always possible to handle address change requests. If you see a problem, please email us as soon as possible with your name and order number so that we can try to make a correction(s) to your package before it leaves. There’s no assurance we’ll be able to make it, especially once it leaves our warehouse, but we’ll do our best!

Orders are processed within 1-3 business days of the day they are placed. Most packages are prepared within 24 hours, however if our warehouse is extremely busy, processing times may extend up to three working days after the day you placed your order.

Depending on the amount of your order, you may receive multiple packages that arrive 1-2 business days apart.